Refund policy

Return & Refund Policy

At H&B Organics, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Returns

Due to the nature of personal care and hair care products, we only accept returns if:

• The product is damaged during delivery.

• You receive the wrong item.

• The product arrives with manufacturing defects.

Return requests must be made within 7 days of receiving your order.

Refunds

Once your returned item has been inspected and approved, your refund will be processed within 5–10 business days using your original payment method or an agreed refund method.

Non-Refundable Items

Refunds or returns cannot be accepted if:

• The product has been opened or used.

• The product was damaged due to customer misuse.

• The return request is submitted after the allowed return period.

• The product was purchased during a clearance or promotional sale (unless damaged or incorrect).

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product

• Photos of the packaging

We will arrange a replacement or refund after verification.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our mistake or a damaged/incorrect product.